These terms apply when you book us to do a job, whether by phone, online or in person. They sit alongside your rights under the Australian Consumer Law, which we don't try to limit or exclude.
Every job is quoted on the call before we dispatch, based on what you tell us about the vehicle, the location and the situation. The quote covers the work we expect to do; if something genuinely unexpected comes up on site (for example, you started the engine before we arrived and parts are now damaged), we'll talk it through and confirm any additional cost with you before going further.
We take payment on completion of the job, by card or bank transfer. Fleet account customers are invoiced monthly on 30 day terms. We don't add a card surcharge, an after hours fee or a fuel disposal fee.
To do the job safely and quickly we ask that:
A standard wrong fuel recovery includes:
If the situation calls for additional work (component replacement after engine damage, deeper diagnostic), we'll quote that separately before doing it.
We guarantee our workmanship. If something we did fails within a reasonable time and it's our fault, we'll come back and fix it at no charge. This is in addition to your guarantees under the Australian Consumer Law, which we can't exclude.
Our workmanship guarantee doesn't extend to damage caused before we arrived (for example, an engine that was run on contaminated fuel) or to unrelated faults that show up later.
You can cancel at any time before we dispatch, at no charge. If we've already dispatched a van, a small callout fee may apply to cover the travel. We'll tell you the amount on the phone if it applies.
We carry public liability and motor trade insurance. To the extent allowed by law, our total liability for any one job is limited to the price you paid for that job. Nothing in these terms limits your rights under the Australian Consumer Law or your statutory consumer guarantees.
Call us first on (08) 7083 9699. Almost everything gets sorted in one conversation. If it doesn't, you can take the matter to Consumer and Business Services SA (cbs.sa.gov.au).
These terms are governed by the law of South Australia.
Rapid Wrong Fuel Solutions, Adelaide SA.
Phone: (08) 7083 9699
Email: info@rapidwrongfuelsolutions.com.au