Wrong fuel recovery, Adelaide

Got a misfuel
at your servo?

When a customer misfuels at your pump, you call us. We come fast, clear the lane and look after them. No charge to you, ever.

No fix, no fee Fixed price Mobile 24/7
Don't start the engine. Call us first.

You're not the first. Petrol in a diesel happens every day.

We'll talk you through what to do, right now on the phone.

We come to you: servo, home, work or roadside.

For service station managers

A misfuel doesn't have to block your forecourt for an hour.

We're the call most Adelaide servos make when a customer puts the wrong fuel in. Fast response, no forecourt time, and the customer walks away happy with you.

1

Get the lane clear fast

Most metro response times are typically inside the hour, quoted on the call. We push the car clear, work in a marked off zone, and your other pumps stay live the entire time.

2

No charge to the servo

You're not our customer for this; the driver is. We invoice them directly. You just call, we do the rest.

3

Spill kits and signage on hand

Every van carries EPA grade absorbent matting and "service in progress" signage. Your insurer and head office both like seeing that.

4

Trained on AdBlue too

AdBlue misfills are getting more common with modern utes. Same response, same equipment, same outcome: clean forecourt, happy driver.

5

Direct line to a tech, not a call centre

You're not redialling and explaining again. The number goes to a technician's phone, day or night.

6

A polite, calm customer experience

The driver is already embarrassed. Our techs are good at the human side as well as the mechanical side. You get to be the heroes who knew exactly who to call.

How it works

Three steps.

1
Stick our number near the till. When a misfuel happens, the team grabs the phone and dials (08) 7083 9699. We'll send you a printable card and a window sticker.
2
We confirm an ETA on the spot. Tell us which pump and what happened. We give you a real ETA before we hang up. The customer gets a tracking link by text.
3
We turn up, push the car clear, and fix it. Your lane stays open or is freed up in minutes. Customer pays us directly. Servo walks away looking good.

Want the printable card?

Email us with your servo name and address. We'll post out a laminated card for the till plus window stickers, free.

partners@rapidwrongfuel.com.au